Terms and Conditions

Last updated: January 2025

Welcome to LuxuryGole. These Terms and Conditions ("Terms") govern your access to and use of https://luxurygole.com and any design services provided by LuxuryGole ("we," "our," or "us").

By accessing our website or purchasing our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. About Us

2. Services

LuxuryGole provides social media post design services, including but not limited to Instagram posts, Facebook ad creatives, LinkedIn graphics, TikTok and Reels covers, X (Twitter) post graphics, and Pinterest pin design.

All services are provided on a project basis as agreed between you and LuxuryGole through WhatsApp or email communication.

3. Eligibility

By using our website or services, you confirm that:

• You are at least 18 years old
• You have the legal authority to enter into a binding agreement
• If you are acting on behalf of a business, you are authorized to do so

4. Pricing and Payment

4.1 Pricing

All prices on our website are listed in US Dollars (USD). Current package pricing:

• Starter — $30: 3 custom post designs, 1 platform, 1 revision, 72-hour delivery
• Growth — $50: 6 custom post designs, 2 platforms, 2 revisions, 72-hour delivery, priority support
• Scale — $100: 12 custom post designs, all platforms, 3 revisions, 48-hour delivery, source files, dedicated WhatsApp support

4.2 Add-Ons

• Rush delivery (24 hours): +25% surcharge
• Additional platform adaptation: +$10 per platform
• Extra revision round: +$5

4.3 Payment Terms

• A 50% advance payment is required before work begins
• The remaining 50% is due before final file delivery
• Payments are accepted via PayPal or bank transfer in USD
• All applicable transaction fees are the responsibility of the client unless stated otherwise

4.4 Late Payment

If payment is not received within 7 days of the due date, we may pause work, withhold deliverables, or cancel the project without refund of the advance.

5. Project Timeline and Delivery

• Standard delivery time is 48–72 hours after receipt of the advance payment and all required project assets (brief, brand files, logos, fonts, etc.)
• Timelines are estimates and may be affected by the complexity of the project or delays in receiving client input
• Deliverables are sent via email or WhatsApp in PNG and JPG formats (or source files, if included in your package)

6. Revisions

Each package includes a set number of revisions:

• Starter: 1 revision round
• Growth: 2 revision rounds
• Scale: 3 revision rounds

A "revision round" means one consolidated set of feedback. Additional revision rounds are charged at $5 per round.

7. Client Responsibilities

You agree to:

• Provide accurate, complete project briefs and brand assets on time
• Supply logos, fonts, images, or content in a usable format
• Respond to feedback requests within a reasonable timeframe
• Ensure that any content or assets you provide do not infringe on third-party intellectual property rights
• Ensure that any claims, statistics, or copy you provide comply with relevant advertising regulations in your country (USA, UK, Canada, or Australia)

8. Intellectual Property

8.1 Client Content

You retain ownership of all logos, brand assets, images, text, and content you provide to us. By submitting them, you grant us a limited license to use them solely to fulfill your project.

8.2 Final Deliverables

Upon receipt of full payment, you receive full rights to use the final delivered designs for your business, marketing, and commercial purposes. LuxuryGole does not retain ownership of final designs after payment is complete.

8.3 Portfolio Rights

Unless you request otherwise in writing, LuxuryGole may display final delivered designs in our portfolio, website, or social media for promotional purposes.

8.4 Source Files

Source files (e.g., Adobe Photoshop, Illustrator, Canva links) are included only in the Scale package or if agreed separately. They are not included in the Starter or Growth packages by default.

9. Refunds

Our refund policy is outlined in our Refund Policy. Please review it before starting a project. By making a payment, you agree to the terms stated there.

10. Prohibited Uses

You agree not to use our website or services to:

• Request designs that promote illegal products or services
• Request designs that infringe on copyrights, trademarks, or intellectual property
• Request designs containing hate speech, harassment, or explicit content
• Distribute malware, spam, or fraudulent content
• Violate any applicable laws in the USA, UK, Canada, Australia, or your country of residence

We reserve the right to refuse or cancel any project that violates these rules without issuing a refund.

11. Confidentiality

We treat all client information, brand assets, and business details as confidential. We will not share or disclose them to third parties except as required to fulfill your project or as required by law.

12. Limitation of Liability

LuxuryGole is not responsible for:

• Loss of revenue, profits, or business opportunities resulting from the use of our designs
• Social media platform algorithm changes affecting performance
• Ad account suspensions by Instagram, Facebook, LinkedIn, TikTok, X, or Pinterest
• Any indirect, incidental, or consequential damages arising from the use of our services

Our maximum liability to you in any matter is limited to the amount you paid us for the specific project in question.

13. Termination

We may suspend or terminate your access to our services if:

• You violate these Terms
• You fail to make payments when due
• You engage in abusive, threatening, or illegal behavior toward us

If we terminate the project due to your violation, no refund will be issued.

14. Third-Party Tools and Platforms

Our services may involve third-party platforms such as Canva, Adobe Creative Cloud, PayPal, WhatsApp, or Google. We are not responsible for outages, policy changes, or issues caused by these platforms.

15. Governing Law

These Terms are governed by the laws applicable in the jurisdiction where LuxuryGole operates. Any disputes will first be attempted to be resolved through good-faith communication via email or WhatsApp.

16. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date reflects the latest version. Continued use of our website or services after changes means you accept the updated Terms.

17. Contact